Privacy policy

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Vialiks.com understands that the privacy of all the information that you provide is of primary importance. That’s why we are committed to preserving the privacy of our customers. The information you provide is not at all shared or leaked by us with any other companies or third party services. Your personal information, banking details, and transaction details will only be used to fulfill the transaction and provide you with customer service.

Vialiks.com is committed to preserving your medical and personal information privacy. All information (Data) we collect is legally sheltered under doctor-patient privilege laws. Our online store ordering system is used as the newest Secured Technologies and all personal and credit card information will be submitted using top levels of technical security with all practical precautions. Our system also has safeguards in place to protect against credit card frauds. Individuals attempting the fraudulent against using credit cards will be reported instantly.

Refund policy

No refund shall be accepted once the package has been dispatched. In the event of a refund, money transfer charges shall be borne by the purchaser.

Due to federal and local laws, we cannot receive medication back after they were shipped – if in the unlikely event your order did not arrive or was lost – we will issue an immediate refund or send another parcel as per your request. Once you receive your medications, we will only provide a refund if the product is broken down, spoiled during shipping, pills damaged or expired during the shipment. If there are any problems regarding your order please notify us within one week of delivery. Your claim will be carefully studied and appropriate steps will be taken instantly to avoid similar problems in the future. If you feel you are entitled to a refund, please notify us frankly instead of contacting your credit card company. We cannot recommend a refund if you the earliest make a claim directly with your Credit Card Company or Bank. Vialiks.com will only provide a refund for complaints received within 20 days from the date of the release. If you have paid for your order via a bank transfer then in case of a refund we will refund the amount of the order minus the bank wire fee. Please note that the products ordered stay in our rightful possession until complete payment of the order amount. By choosing bank wire as a payment option you agree to these terms and conditions. Usually, we suggest credit or debit card payments for the transactions which are secured & safe way for online business. If the customer is not satisfied with the medications then no refund will be offered for that medicine.

Order Cancellation Policy

For order cancellation please, be informed that we accept order cancellations ONLY within 24 Hours (2 Days) after the order placing. If you wish to cancel the order then you need to call our customer care number or E-mail us and let us know of your decision. In case you contact us after 24 Hours (2 Days), no order cancellation will be processed further.

You please make sure that you entered a valid shipping address in the order form page; we recommend you double-check the notes before submitting the order. Any mistake or fault may cause product non-delivery. If you have noticed that the address notes were specified wrongly, contact us immediately as you can to inform of the issue (Contact us).

We are not able to take back the medications after they were dispatched. To keep the safety of our customers, the purchases of healthcare products are non-exchangeable & non-refundable.

If any problems should arise with your order, please notify us within one week of receipt of your order. We shall only refund and re-ship within a delay of 3 months of the initial order.

 Clients agree to read our Frequently Asked Questions (FAQ) and our policies to completely understand the services provided by us. We wish to draw your attention to the fact that if you would like a refund, please notify us directly in place of contacting your credit card company. We cannot allow a refund if you first make a claim directly with your credit card company. If you need further information, we would be most happy to provide it.

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*This information is provided by the medical officer Dr. Nathan Edouard, a licensed physician IRIMH Company. The NPI Number for Dr. Nathan Edouard is 1255679395 and he holds a License No. PS48399.